Thursday, December 16, 2010

Comparison of Oracle Siebel CRM ( On Premise ) Solution Vs Oracle CRM onDemand Solution

  Find below differences between Siebel CRM which is an On Premise solution Versus Oracle CRM on demand Solution based on Different Parameters of Cost , Customization , Functionality , Integration , IT , Licenses , Management , Procurement , Analytics & Finally Uptime.

Parameters
Siebel CRM (On Premise)
Oracle CRM On Demand
Cost
More cost-effective for larger deployments
No up-front license or maintenance costs or infrastructure investments
Customization
Many possible customizations — can build pretty much anything
Customization is very quick and easy, but is much more limited, allowing business requirements to be quickly met and avoiding software over-customization
Functionality
Advanced CRM capabilities across many different business processes in many industries
Meets the needs of a small or midsize business, but also allows larger organizations to simplify complex practices
Integration
Integrate the software with other software in a variety of ways, and especially with back office systems
Certified add-ons, and integration with most applications or databases via plug-ins, SOA or integration-as-a-service
IT
Requires IT department to help configure and deploy necessary infrastructure and software
Minimal IT department help required — a boon for overworked IT departments
Licenses
Enterprises may already have extra licenses for CRM software
Easily add/remove users, and subscription fees (per user/month basis) adjust accordingly
Management
Directly configure computing environment, databases and performance
Vendor handles infrastructure, maintenance and upgrades
Procurement
Companies “own” the software, meaning they can alter, expand and maintain it however they desire
Sold directly to business leaders, which helps overcome any potential cultural resistance to using CRM
Analytics
In-depth pre-built BI and reporting, the warehouse can be extended with other relevant business data
Reporting and dashboards are available out-of-the-box, providing extensive analysis capabilities instantly, with no additional effort
Uptime
Better for mission-critical environments because companies control the uptime themselves
Uptime equal to what many businesses can maintain themselves

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