Workflow Utilities Business Service

Workflow Utilities Business Service is a predefined business service in Siebel Workflow. This business service has one available method, Return Property Values. This method returns a mirror image of the input arguments. The Return Property Values Method is also referred to as the Echo Method.

Return Property Values method arguments:

I/P arguments - This method accepts any input arguments.
O/P arguments - This  method returns an exact copy of the input arguments.

This can be used to evaluate expressions dynamically.

What are the different Workflow modes ? What are they ?

There are 4 types of Workflow Modes:-

They are:-

Service Flow

Interactive Flow

Long running Flow

7.0 Flow

Service Flow

Is the default mode for a new workflow.An important point to note here is that cannot include wait or Use Interact Step

Interactive Flow

Is used to Navigate users through a set of View

Long Running Flow

Is a workflow that can run for hours , days or months.Cannot include a wait step.Can be Paused and resumed as an inbox item

7.0 Flows

Should not be used for new workflows.Provided for backward compatability  of workflows defined prior to Siebel 7.5 Release

Siebel Quiz Series - Part 2

Which components make up the Business Objects Layer ?

Choose Three.

A.Business Components

B.Tables

C.Fields

D.Controls

E.Business Objects

Ans:- A,C,E

What features are available to  you on screen home page in Siebel 7.7 ?

Choose three ?

A.Record details

B.Search Capabilities

C.User preference settings

D.Task-related iHelp Topics

E.Add New Records

Ans: B,D,E

What are the Valid methods for returning to a recent screen in Siebel 7.7 ?

Choose two ?

A.Use the Internet Browser History list

B.Use the Internet Browser Back button to the previous screen

C.Use the Siebel History Button to return to a recent screen

D.Use the Siebel Back button to return to the previous screen

Ans: A,B

Which is an Installed solution designed for companies with fewer than 100 users ?

A.Siebel Analytics

B.Siebel CRM Enterprise

C.Siebel CRM Professional Edition

D.Siebel CRM onDemand

Ans:-C

Which Siebel Business Entity represents businesses external to your company that could be current or potential client , business partner or competitor ?

A.Opportunity

B.Contact

C.Position

D.Account

Ans:- D

Which Siebel Business entity represents a potential revenue-generating opportunity ?

A.Account

B.Quote

C.Activity

D.Opportunity

Ans:- D

Which is a collection of  data organized to reflect the users business ?

A.Business Object

B.Table

C.Business Component

D.Picklist

Ans:- C

Which component of the Siebel Architecture contains Virtual Directories and the eapps.cfg file ?

Ans:-

A.Siebel Web Client

B.Siebel Servers

C.Siebel Gateway  Name Server

D.Third-Party Web Server

Ans:-D

Which client accesses the Siebel Application  Object Manager through the Web server running the SWSE ?

A.Web Client

B.Mobile Web Client

C.Dedicated Web Client

D.Handheld Client

Ans:-A

What are the Characteristics of  Customer Data ? Choose Two.

A.Relatively stable referntial data

B.Typically Managed by Administrators

C.Typically created and managed by users

D.Relatively dynamic transactional data

Ans:-C,D

What are the Examples of  Customer Data ? Choose three ?

A.Products

B.Activities

C.FAQs

D.Service Requests

E.Quotes

Ans:-B,D,E

What type of data is displayed in the My contacts View ?

A.Records assigned to a region

B.Records assigned to a user or position

C.Records assigned to an Organization

D.Records assigned to an enterprise

Ans:-B

As a Business Analyst , you may need to Create responsibilities to allow users to access data within the Siebel Application. What are the Advantages of creating a single responsibility for each job function based on required screens ? Choose two.

A. Users may have access to views that they do not need

B.More duplication of view mappings across responsibilities

C.Managers & Executives are assigned to more responsibilities

D.Less Administration required over time as Views are changed

Ans:-A,B

A Business Analyst may need to define the tasks users can perform based on their job responsibilities.How would you allow sales representatives to create quotes but not view service Requests ?

A.Do not assign the sales representative position to the Service Request Views

B.Do not assign sales representatives to the service organization

C.Do not assign Service Request Views to the Sales Representative responsibility

D.Do not assign Service Request Views to the Sales representative Position

Ans:-C

Which can be directly assigned to an access group ?

A.User Lists

B.Enterprises

C.Organizations

D.Individual Users

Ans:-A,C

Which can be directly assigned to an access group ?

A.Responsibilities

B.Individual Users

C.Organizations

D.Positions

Ans:-C,D

Which statement is true of Customer Data ?

A.Is created and managed by only company administrators

B.Has access controlled at record level

C.Includes static , referential data

D.Can be grouped into catalogs & categories

Ans:-B

Which authentication method allows for self-registration by web users ?

A.Web single sign on

B.Database Authentication

C.Directory server authentication

D.Windows authentication

Ans:-C

Your customer needs to go the Accouint  View when they click a contact name from the Contact View.What type of navigation is this ?

A.Static Drilldown

B.Dynamic Drilldown

C.Thread Bar

D.Applet Toggle

Ans:-A

Which questions might you ask in regard to global time zone support.Choose two.

A.Do you provide support around the world ?

B.In which currencies do you do business ?

C.How many employees are in the support organization ?

D.Which locations provide customer service & sales support ?

Ans:-A,D

Your customer uses a 13-point Verdana font on all of their web pages ? They want their Siebel Application to adhere to this standard.What must be edited to ensure that the default font will comply with this standard ?

A.HTML  tags on each web page

B.Cascading Style Sheets ( CSS )

C.Siebel Configuration file ( .cfg )

D.Siebel Web templates

Ans:-B

Your customer wants their application to use the same visual layout as their existing corporate home page.Which need to be modified to define the layout of the user interface elements ?

A.Siebel Configuration (.cfg ) file

B.Applets using Siebel Applet Designer

C.Cascading Style Sheets

D.Siebel Web Templates

Ans:-D

Which fields are implicitly joined between a base table and its 1:1 extension table ?

A.PAR_ROW_ID on the base table and ROW_ID on the extension table

B.PAR_ROW_ID on the base table and PAR_ROW_ID on the extension table

C.ROW_ID on the base table and ROW_ID on the extension table

D.ROW_ID on the base table and PAR_ROW_ID on the extension table

Ans:-D

What is the purpose of the ROW_ID Column  in Siebel Tables ?

A.Identifies  the data and time that each record was created

B.Uniquely identifies each row in the table

C.Tracks changes to each record

D.Used by EIM tables to enforce referential integrity

Ans:-B

Enterprise Selling Process ( ESP ) - Siebel Sales Methodology

Enterprise Selling Process ( ESP ) is one of the Sales Methodologies Provided by Siebel.The Other Sales Methodologies are Target Account Selling ( TAS ) and Portfolio Management Process ( PMP ).

Enterprise Selling Process (ESP) is a structured methodology that enables virtual account teams to deploy their account resources to better penetrate and cover all opportunities..
ESP analyses the customer's key business drivers to identify selling opportunities throughout each business unit and provides a formal process for defining value from the customer's perspective.


Members of the account team learn how to look at the account as a marketplace and determine the full revenue potential.

To ensure comprehensive coverage of the account, sales teams are taught techniques for effectively utilizing resources and working together cohesively to grow the client relationship.

Enterprise Selling Process is designed for virtual account team members who are focused on a particular enterprise account, including sales managers, account managers, field sales personnel, marketing and support staff.

Enterprise Selling Process (ESP)- enables sales teams to penetrate, cover and grow large strategic accounts.

When do Customers need to go in for Siebel on Premise Solution ?

Complex Order Management

High Volume Call Center

Deep Industry CRM Required

• Trade Promotion Management ( TPM ) for consumer goods

• Case Management for Public Sector

• Account Activation for Financial services

• Order to Activation in Communications

Cultural Propensity for on Premise Eg :- Automotive

Social CRM Applications Provided by Oracle

Oracle currently Provides 3 Social CRM Applications:-

Oracle Sales Prospector

Oracle Sales Campaigns

Oracle Sales Library

Oracle Sales Prospector: Offers Insight  on what to sell next based on analysis of buying patterns of customers with similiar attributes

Oracle Sales Campaigns: Empower Sales Representatives to create sophisticated html campaigns in email and track the results of their campaigns

Oracle Sales Library :- Provides a shared library to facilitate finding and sharing of sales content

Siebel 8.1 Sales New Features

The following are the New Features of Siebel 8.1 Sales:-

XML Publisher Integration

Embedded Sales Analytics

Customer Adaptive Forecasting

Enhanced Global Account Hierarchy

Web services

Lead Pooling

Deal Registration

Special Pricing

Oracle XML Publisher

Siebel Sales 8 New Features

The following are the New Features of Siebel Sales 8 :-

PMP Embedded Sales Methodology

MS Office Integration : Word & Excel

Advanced Forecasting

Territory Management

Global Account Management

Siebel 7.8 Sales New Features

The following are the New features of Siebel 7.8 Sales:-

Cross-sell and Real-time Product Promotions

MS-Outlook Integration - Contacts , Calendar & Tasks

Collaboration Via MS Sharepoint

iHelp

Usability enhancements such as Quick Fill Template , Navigation History and Quick Print