Siebel 8 Business Analyst Certification Exam Details

Exam Number:1Z0-219

Exam Price: € 154


Siebel 8 Business Analyst Exam Syllabus

Introducing Siebel Applications
[ ] Describe Siebel Customer Relationship Management (CRM) applications
[ ] Give examples of employee and partner Siebel CRM applications

Using the Siebel Web Client
[ ] Start and log in to a Siebel application
[ ] Navigate screens and views in the application

Working with Data in the Siebel User Interface
[ ] Create, modify, and delete records
[ ] Query for records

Common Siebel Business Entities
[ ] Identify common business entities (Accounts, Contacts, Activities, Opportunities, and Quotes)
[ ] Describe relationships between these entities

Using Siebel Business Entities
[ ] Give an example of how a company could use Siebel business entities to support a business process

Exploring Siebel Sales
[ ] Describe how Siebel Sales users manage opportunities
[ ] Describe how forecasts can be used
[ ] Describe advanced Siebel Sales features

Exploring Siebel Call Center
[ ] Use Siebel Call Center to assign and handle service requests
[ ] Describe advanced Siebel Call Center features

Other Siebel CRM Features
[ ] Use iHelp for assistance with complex procedures
[ ] Describe the Universal Inbox functionality
[ ] Run a Siebel Report
[ ] Use Audit Trail to examine changes to a record
[ ] Describe how to use Siebel Search to locate information

Administering Siebel Applications
[ ] Describe how administrative users manage Siebel data and functionality
[ ] Identify commonly used administrative screens
Exploring the Siebel Architecture
[ ] Identify the major architectural components and their roles
[ ] Describe how different Siebel client types access data

Securing Siebel Applications
[ ] Describe the major entities that support security within a Siebel application
[ ] Describe the types of authentication supported by Siebel CRM Applications
[ ] Controlling Access to Views
[ ] Describe the relationships among views, users, and responsibilities
[ ] Outline two strategies for assigning views to responsibilities

Controlling Access to Customer Data
[ ] Describe the Siebel mechanisms that determine access to customer data records
[ ] Describe the relationship between views and access control mechanisms

Creating the Company Structure
[ ] Create position, division, and organization hierarchies
[ ] Create employees and users

Understanding Object Definitions
[ ] Describe the major types of object definitions
[ ] Describe the relationships between them
[ ] Use About View

Using Siebel Tools to Examine Object Definitions
[ ] Explain the differences between an object type and an object definition
[ ] Use Siebel Tools to examine parent and child object definitions
[ ] Determine relationships between object definitions

The Siebel Data Model
[ ] Describe the role of tables, columns, keys, indexes, and data types
[ ] Describe how cardinality between tables is represented
[ ] Describe 1:1 and 1:M extension tables

Siebel Business Components
[ ] Describe business components (BCs)
[ ] Describe properties of BCs and BC fields
[ ] Map UI controls and list columns to BC fields
Siebel Business Objects
[ ] Define a business object
[ ] Describe how links are used to relate business components within a business object

Picklists and Multi-Value Groups
[ ] Identify different types of picklists
[ ] Define a multi-value group (MVG)

Customizing UI Elements
[ ] Specify UI elements as part of a solution

Siebel Workflow
[ ] Describe the different steps of a workflow process
[ ] Describe the behavior of workflow processes
[ ] Examine existing workflow processes
[ ] Contrast methods used to invoke workflow processe

Siebel Assignment Manager
[ ] Describe Siebel Assignment Manager
[ ] Identify the parts of an assignment rule

Siebel Assignment Manager
[ ] Describe Siebel Assignment Manager
[ ] Identify the parts of an assignment rule

Siebel Task UI
[ ] Describe Siebel Task UI
[ ] Invoke and complete a task

Preparing for a Global Deployment
[ ] Define terms related to a global deployment
[ ] Describe Siebel internationalized features
[ ] Discuss requirements and best practices for a global deployment

Integrating Siebel Applications
[ ] Explain the business need for integration
[ ] Describe Siebel integration solutions at the data, business, and UI layer
[ ] Define service-based integration